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OUR RETURN & EXCHANGE POLICY

At She’z Royalty Collection, we maintain a very high level of quality assurance. All of our products go through a VERY vigorous inspection process to ensure you are receiving only the best quality product possible. Due to the nature of our products and in accordance with health and sanitary regulations, all sales are FINAL and no refunds will be issued under any circumstances. 

 

Why are She'z Royalty Collection products non-refundable or exchangeable if used or altered?

Human hair products (including virgin hair) are ineligible for returns or exchanges because they are considered a hygienic product. We adhere to these strict policies with respect to our exchange policy, public safety, and health/sanitary regulations. Please note, this is also an industry standard and other hair companies do not allow returns or exchanges of items for the same reasons. 

 

What if I received the wrong order? 

In the case that you have received the wrong order, please email our customer service team at info@shezroyaltycollection.com and we will gladly help you to resolve the issue. 

 

She'z Royalty Collection will be responsible for paying the return shipping costs if the return is a result of our error and/or you received an incorrect item.

 

What if my items are defective? 
If an item you received is defective please send a clear photo of the defect along with a detailed description to our customer service team at info@shezroyaltycollection.com and we will gladly help you to resolve the issue. 

 

HAVE A QUESTION?

At She’z Royalty Collection we are committed to providing exceptional customer service and a smooth shopping experience at all times. Our friendly staff is readily available 24 hours a day for customer support during the entire purchasing process. Whether it’s a simple question or major concern, please feel free to reach out to us at any time. We are dedicated to complete customer satisfaction. Please reach out to us at info@shezroyaltycollection.com and a customer service representative will be in touch with you within 24-48 hours. 

EXPERIENCE THE DIFFERENCE IN LUXURY HAIR

ALL PRICES ARE LISTED IN CANADIAN DOLLARS.

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SHE'Z ROYALTY COLLECTION

 

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